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Refund and Privacy Policy

At Siimco Delivery Services, customer satisfaction is our top priority. We stand behind the quality and reliability of our services and want you to feel secure when booking with us.

Refund Eligibility

Refunds may be issued in the following cases:

  • The shipment was never picked up or processed.

  • The shipment was lost due to a confirmed error by Siimco or its courier partners.

  • A duplicate payment was made in error.

Non-Refundable Cases

Refunds will not be issued in these situations:

  • Delivery delays caused by weather, customs, or natural disasters.

  • Incorrect address provided by the customer.

  • Packages refused by the recipient.

  • Shipments containing restricted or prohibited items.

How to Request a Refund

  1. Contact our support team within 7 days of the issue.

  2. Include your tracking number, order ID, and a clear explanation.

  3. Our team will review the request within 3–5 business days.

Refund Processing

Approved refunds will be credited to your original payment method within 7–10 business days.

If you have questions about a refund, please contact our support at contact@siimcodeliveryservices.com.

🔒 Privacy Policy – Siimco Delivery Services

Effective Date: [Insert Date]

At Siimco Delivery Services, your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Information We Collect

  • Name, email, phone number

  • Shipping and billing addresses

  • Order details and tracking information

  • Payment details (processed securely through third-party platforms)

  • Browser data and usage patterns (via cookies)

How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders

  • Provide shipment updates and tracking

  • Respond to inquiries and support requests

  • Improve our services and website functionality

  • Send promotional updates (only if you opt in)

How We Protect Your Data

We use SSL encryption, secure servers, and restricted access protocols to ensure your information stays safe. We never sell or rent your personal data to third parties.

Sharing with Third Parties

Your information may be shared only with trusted partners, such as:

  • Shipping couriers (e.g., FedEx, USPS)

  • Payment processors

  • Legal authorities, if required by law

Your Rights

You have the right to:

  • Access or correct your personal data

  • Request data deletion

  • Opt-out of marketing messages

To exercise any of your rights, contact us at contact@siimcodeliveryservices.com.